Refund policy

At Kalysta, we would rather earn your trust than keep your money. If our mask isn't right for you, we refund you — simply, without making you feel guilty.

1. Our "30-day money-back" guarantee

You have 30 days from delivery of your order to request a refund, with no conditions and no need to give a reason.

• No questions, no complicated forms.
• Refund at no cost to you.
• No need to send the masks back: for hygiene reasons, products that have already been opened cannot be returned — you can keep them.
• Refund issued to your original payment method.

This guarantee is a commercial commitment from Kalysta: it is in addition to your statutory rights (see section 4) and does not replace them.

2. How to request a refund

Write to us at info@kalysta-paris.com stating:

• your order number;
• the name used for the purchase.

That's all. Our team replies within 24 to 48 business hours and starts the refund.

3. Refund times and terms

Once your request is approved, the refund is issued to your original payment method within 5 to 10 business days (how quickly it appears on your account then depends on your bank). In all cases, in accordance with regulations, the refund is made within 14 days at the latest.

4. Damaged or faulty product, or wrong item

If you receive a product that is damaged, faulty or does not match your order, we take care of it at no cost to you. Write to us within 14 days of delivery with your order number and a photo of the problem: we send you the right product straight away!

5. Any questions?

Our team is here to help: info@kalysta-paris.com reply within 24 business hours.