Frequently asked questions
Frequently asked questions
Everything you
were wondering.
The product, the ritual, the formula, delivery — and what we stand for. Straight answers, as always.
The product & the results
What The Peptide Mask does
Does it really work? +
From the very first use: plumper, brighter skin that looks rested. And with a regular ritual, the results settle in — that's when the mask is at its best. We would rather be honest about that than promise you an overnight miracle.
What results can I expect, and how soon? +
The glow, the same evening. Smoothing of the look of fine lines and the plumping effect, with regular use over a few weeks.
98%saw visibly plumper, more hydrated skin from the 1st use
97%noticed a brighter, more even complexion after 4 weeks
95%observed a visible reduction in the look of expression lines
Self-assessment study on 200 participants over 4 weeks (see the note at the bottom of the page and our Let the numbers speak page).
How is it different from a cheaper mask? +
It isn't the same work. This is a hydrogel mask with concentrated peptides, designed to target the look of fine lines — not a simple moisturising mask. The hydrogel really clings to the skin and releases its actives, where a sheet mask slides and dries out.
What exactly is a hydrogel mask? +
A gel mask — not fabric — that moulds perfectly to the face, stays in place and releases its actives gradually while you wear it. The texture is cool and comfortable, and that is what gives the immediate "plumped skin" effect.
The ritual & how to use it
How to get the most out of it
How do I use it, step by step? +
On cleansed and toned skin, apply the mask, leave it on for at least 2 hours (or overnight), remove it, then massage in the remaining essence. No need to rinse.
How many times a week? +
1 to 2 times a week is ideal. Even better after a gentle exfoliation.
How long should I leave it on? Can I sleep in it? +
At least 2 hours for the best effect — and yes, you can keep it on all night. The hydrogel clings well, it doesn't slide off.
Can I move around while wearing it? +
Yes — the hydrogel clings to the skin, so you can get on with things without it falling off.
Do I need to rinse afterwards? +
No. Remove the mask, massage in the remaining essence, and let your skin absorb it. No rinsing.
Ingredients & safety
What's inside
What are the main active ingredients? +
Matrixyl 3000 + Argireline (peptides), 5% niacinamide, triple ceramides (NP/AP/EOP), double ferments (Galactomyces & Bifida), Centella asiatica, and double molecular weight hyaluronic acid.
My skin is sensitive — can I use it? +
The mask contains soothing actives (Centella, allantoin) and it is clean formulated. As always, if your skin reacts easily, patch test on a small area before the first use.
I'm pregnant or breastfeeding? +
As a precaution, ask your doctor before using any treatment containing active ingredients during pregnancy or breastfeeding.
Is it vegan? +
Yes, our masks are 100% vegan.
Where are your products made? +
Kalysta is a European brand whose formula draws on Korean expertise. Our masks are manufactured to the international ISO 22716 standard (good manufacturing practice for cosmetics).
How should I store it? +
At room temperature, away from direct light. Tip: a few minutes in the fridge before applying for an even more pleasant cooling effect. Use within 12 months of opening.
Clean, transparency & brand
Why trust us
Is your formula really "clean"? +
We don't just say so: our formula is rated by independent third-party apps (Yuka, Think Dirty). Scan the pack and check for yourself — we have nothing to hide.
Why do you publish your ingredients and your scores? +
Because it's what we believe: the money should go into the formula, not into the name. Too many treatments mostly charge you for a brand. We would rather you were able to check what you put on your skin.
Is Kalysta a French brand? A Korean one? +
Kalysta is a premium European brand, built on Korean expertise in glow and formulation (hydrogel, ferments, "glass skin"). The best of both worlds: European elegance, Korean know-how.
Price & value
What you're really paying for
Why is it more expensive than some masks? +
Because it isn't the same product. This is a hydrogel mask with concentrated peptides, clean formulated and rated by third-party apps, and backed by an efficacy study — all covered by our money-back guarantee. You're paying for the formula, not the name.
Are there any offers or bundles? +
Yes — the more you take, the less each mask costs. Buy 2, get 1 free Buy 3, get 2 free Ideal for settling into the ritual, because it's regular use that really transforms the skin.
Orders, delivery & returns
How it works
What are the delivery times? +
Your order is prepared within 48 hours, then delivered within 5 to 8 business days. A tracking link is sent to you as soon as it ships.
How much does delivery cost? +
Free, with no minimum order, in the eurozone and in Switzerland. A Premium option with theft protection is available at checkout.
Do you deliver to my country? +
We currently deliver across the eurozone and to Switzerland, and we add new destinations regularly. If in doubt, write to us.
What if I'm not happy with it? +
You have 30 days from delivery to make up your mind. Not convinced? We refund you — no questions, no cost, and you don't even have to send the masks back.
How do I request a refund or get in touch? +
